Privacy Policy

Information We Collect

When you register an account, we collect the details required to create and maintain your profile. This typically includes your full name, date of birth, email address, telephone number, and residential address. We also collect identification documents when necessary to verify your identity and comply with legal obligations.

In addition to information you give us directly, our systems automatically record technical details such as your IP address, browser version, device type, operating system, and the pages you visit. Transaction records, including deposits, withdrawals, and gaming activity, are also kept to process payments and provide an uninterrupted experience.

How We Use Your Information

Your personal information allows us to deliver the services you expect. We use it to open and manage your account, process financial transactions, verify your age and identity, prevent fraud, and offer customer support when needed. It also helps us improve our platform, develop new features, and ensure that our games remain fair and secure.

From time to time we may send you messages about account activity, important updates, or promotional offers that we believe may interest you. You can adjust your communication preferences at any time through your account settings or by contacting support.

Sharing and Disclosure

We do not sell your personal information to third parties. We may share it only with carefully selected partners who help us operate the casino, including payment processors, identity verification services, gaming suppliers, and professional advisers. All third parties are required to maintain strict confidentiality and to use the information solely for the purposes we specify.

Disclosure may also occur when required by law, regulation, or court order, or to protect the rights, property, or safety of Paradise8 Casino, our players, or the public. This includes cooperation with licensing authorities and responsible gaming organisations when appropriate.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, maintain your session, analyse traffic patterns, and personalise your experience. These tools help us understand which areas of the site are most popular and how we can make navigation smoother.

You may adjust your browser settings to refuse certain cookies, although doing so could limit some features of the platform. We also work with trusted analytics providers who collect anonymous usage data to help us refine our services.

Data Security

We take the protection of your information seriously and employ industry-standard security measures, including encryption, secure servers, firewalls, and regular security audits. Access to personal information is restricted to authorised personnel who require it to perform their duties.

While we strive to maintain the highest level of protection, no system can guarantee complete security. We encourage you to use strong, unique passwords and to keep your login details confidential.

Your Rights and Choices

You have the right to request access to the personal information we hold about you, to correct any inaccuracies, and, in certain circumstances, to ask for its deletion. You may also object to particular types of processing or withdraw consent where we rely on that consent.

To exercise these rights, simply contact our customer support team. We will respond to your request within the timeframes required by applicable Canadian privacy legislation. Please note that we may need to retain certain information for legal or regulatory reasons even after a deletion request.

Retention of Information

We keep your personal information only as long as necessary to fulfil the purposes for which it was collected, to satisfy legal and regulatory obligations, and to resolve disputes. Once retention is no longer required, we securely delete or anonymise the data.

Changes to This Privacy Policy

We may revise this policy occasionally to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised effective date. We recommend that you review the policy periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions or concerns about our privacy practices, please reach out to our support team through live chat or by using the contact form available on the website. We are happy to assist and will respond as quickly as possible.

This Privacy Policy is effective as of January 2025 and applies to all visitors and registered players at Paradise8 Casino.